ASH Service Level Agreement (DRAFT)

This service level agreement provides the information and guidelines set forth and agreed upon between Middleware and ASH clients for the installation and support of the ASH environment.

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• JBoss container with support for J2EE 1.4 applications
• Web application for managing deployed applications
  • Applications can be deployed, redeployed, or undeployed
• Web application for managing logging
  • JBoss's log4j.xml file can be edited directly
  • Any custom log files created under the /apps/logs directory can be viewed with the web application
  • If greater log control is needed then logs can be written to NAS space
• Load balancing configuration
• 1 Gigabyte of RAM
• 6 Gigabytes of disk space
• ~ 1 Gigahertz of processor
• Data backup
• NAS VPN connectivity (future)
• Banner VPN connectivity (future)

• Applications must run entirely inside the JVM

In all cases, primary and secondary contacts will be notified by e-mail concerning outages.
If you would like to paged as well, include your pager number in your contact information.

The maintenance window for ASH software and hardware is Sunday's from 6am to 12pm.
ASH clients will be notified (2) weeks in advance of any planned outage.
Planned outage dates and times are negotiable.

ASH clients will be notified as soon as possible when any unexpected failures occur.